Player Support & Feedback
Direct Developer Contact
Have an issue with your purchase, found a gameplay glitch, or want to share feedback? We respond to every inquiry.
📧 support@dsmc.fyi
Typical response time: under 24 hours. When reporting bugs, please include your device model (e.g., iPhone 15 Pro, Pixel 8) and OS version.
Frequently Asked Questions (FAQ)
How do I restore my Pro Arcade Pass on a new phone?
Open Snip, tap the ⚙️ Menu icon in the top header to open Game Utilities, and tap "Restore Purchases". As long as you are signed into the same Apple ID or Google account used for the original purchase, your Pro entitlement will be restored immediately.
Can I play 100% offline without internet?
Yes! Snip's procedural geometric generation engine, physics collision solver, and procedural sound synthesis run completely client-side on your device. You can play in airplane mode, on the subway, or in remote areas with zero lag.
How does the "Second Chance Rewind" work?
If you suffer a fatal collision in Flow or Interceptor mode, you can tap the Rewind button on the post-run diagnostic card to watch a brief rewarded sponsor video. Once finished, you receive +1 Shield and can resume your run right where you left off. This is strictly limited to once per run to protect competitive leaderboard balance. Pro Pass players enjoy instant rewinds without waiting.
Why aren't my phone vibrations working?
Ensure that tactile haptics are enabled both in the game's header (tap the vibration icon) and in your phone's system settings under Settings → Sounds & Haptics.